Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: July 7, 2025
1. Information We Collect
Personal Information
When you use ClaimWise, we may collect the following types of personal information:
Account Information: Name, email address, password, and profile preferences
Contact Information: Phone number, mailing address when provided
Payment Information: Billing details processed securely through third-party payment processors
Communication Data: Messages, support tickets, and feedback you send us
Insurance and Claim Information
Policy Documents: Insurance policies, warranty documents you upload
Claim Data: Information about your claims, including photos, receipts, and documentation
Property Information: Details about your home or property relevant to claims
Technical Information
Usage Data: How you interact with our platform, features used, time spent
Device Information: Browser type, operating system, IP address
Cookies: Session data and preferences (see our Cookie Policy below)
2. How We Use Your Information
Primary Services
Analyze your insurance policies and provide coverage insights
Generate claim templates and documentation
Organize and categorize your evidence and documents
Provide AI-powered assistance and recommendations
Platform Operations
Create and manage your account
Process payments and billing
Provide customer support
Send important service updates and notifications
Improvement and Analytics
Analyze usage patterns to improve our services
Develop new features and functionality
Ensure platform security and prevent fraud
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share your information only in these limited circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform:
Cloud hosting and data storage providers
Payment processing companies
Analytics and monitoring services
Customer support tools
These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law or if we believe it's necessary to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users
Prevent fraud or illegal activities
Business Transfers
If ClaimWise is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such change.
4. Data Security
We implement robust security measures to protect your information:
Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Strict employee access controls and regular security training
Infrastructure: Secure cloud infrastructure with regular security assessments
Monitoring: Continuous monitoring for security threats and vulnerabilities
However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as:
Your account is active
Necessary to provide our services
Required by law or for legitimate business purposes
You can request deletion of your account and associated data at any time. Some information may be retained for legal or security purposes as required by law.
6. Your Rights and Choices
Account Management
Access: View and update your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your account and data
Export: Download your data in a portable format
Communication Preferences
Opt out of marketing emails (service emails will continue)
Adjust notification preferences in your account settings
Cookies
You can control cookies through your browser settings, though this may affect platform functionality.
7. Children's Privacy
ClaimWise is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of material changes via:
Email notification to your registered address
Prominent notice on our website
In-app notifications
Your continued use of ClaimWise after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Questions
Email: privacy@theclaimwise.com
We'll respond to privacy inquiries within 30 days.